STORE POLICY

According to the new GDPR, General Data Protection Regulation (Regulation 2016/679 by the European Union) which is currently valid, our company Relkon Hellas SA informs its clients that:

We hold the right το contact our clients by email about their orders. Also we hold the right to give access to third parties (transportation companies – courier agencies) to data provided by our clients, so they can carry out the orders.

The data that we keep in our server are: First and Last Name, Address, Telephone, Email ans any payment details needed to complete your purchase and payment of products in our store.

For Security Reasons we save the ip address from which you place your order.

You still hold the ultimate right to ask for a deletion of your account and every data that you provided in it.

You agree that your data and all of you orders that you placed through our e-shop can be exported to a csv file.

Terms of Use

According to the GDPR - "General Data Protection Regulation" [Regulation (EU) 2016/679 of the European Parliament - Relkon Hellas SA would like to inform you that:

1) The company has every right to contact the customer for his purchase by email, as well as to pass the necessary contact information to third parties (transportation company - courier) for the realization of the contract (sale).

2) The personal data that are stored for the processing of the order are the following: Name/Surname, Home Address, Telephone number, email.

3) The IP address with which you made your purchase, is stored for security reasons.

4) You reserve the right to request by email the deletion of all your personal data from any digital or physical place in our company.

5) You agree to the exportation of all your personal data, as well as of all the orders you have placed on our site, to csv file.

The online shop flipperz.eu explicitly states that,

by strictly applying the principles of personal data protection, provided by the International and European law - which regulates aspects related to electronic commerce (Directive 2000/31/EC, Presidential Decree 131/2003) as well as the Law on Consumer Protection (N 2251/1994) which regulates aspects related to distance selling and the relevant provisions of the Greek law (Law 2472/1997) for the protection of the individual and the protection of personal data as supplemented by the decisions of the Chairman of the Protection Committee Of Personal Data, the P.D. 207/1998, 79/2000, article 8 of Law 2819/2000 and of European law with the directives 95/46 / EC and 97/66 / EC – will not proceed to any unfair use of your personal data and will in no way disclose, publish, sell, lease or exchange your personal data and information that you submit, to any third party. By submitting material to the server of our eshop, you agree that this material does not contain any data that are untrue, illegal or in any way inappropriate, for use and publication.
We also do not use your data to send you any emails or make any phone calls, except any necessary communication for the completion of your purchase or any other relevant need that may arise, eg. returns.

LEGAL NOTE

By visiting this website or by using material from these web pages, you agree to the following terms. Please note that you are not allowed to use this Website if you do not agree to the following terms.

1. Copyright

Relkon Hellas SA has the Copyright of the content of this Website, subject to any rights not explicitly granted here. Every copyright of this Website belongs to Relkon Hellas SA company or to third parties that are legally concerned. By accessing this Website you agree to be bound by the above copyright laws.

2. Third party websites

Relkon Hellas SA - flipperz.eu in order to facilitate your access to its web pages, may include links to Internet websites, which are owned or managed by third parties which are responsible for their own content.

3. Limitation of Liability

Relkon Hellas SA has made every possible effort to portray as accurately as possible all the products available by photo view, descriptions and more specific comments. However, this website may contain errors (typographical, numerical and visual). Relkon Hellas SA, does not guarantee the accuracy or completeness of the illustrations and the descriptions, or the reliability of any advice, opinion, statement or other information that is mentioned or is available on this Website.

4. Modification of terms

Relkon Hellas SA reserves the right to modify or renew the terms and conditions of transactions and undertakes the obligation to update this text for any change or addition to the terms.

5. Product photos

All the product photos may have color differences. Photos of our handmade products may have slight color and pattern differences.

6. Pricing Policy

The prices of the products that are listed in our online shop are the final ones (including the legal VAT), they are determined by our company and they are competitive among the market prices. Our online shop has the right to change prices without any earlier notice. The customer of course, pays the amount stated in his order and regardless if the price has been changed up to the date of the delivery.

7. Applicable Law

All the transactions you make through flipperz.eu are governed by the International and European law, regulating issues related to electronic commerce (Directive 2000/31 / EC, Presidential Decree 131/2003) as well as the Law on Consumer Protection (N. 2251/1994) regulating issues related to distance selling.

8. Product Delivery

The delivery of the products is done exclusively by the cooperating companies (transportation company - courier) with Relkon Hellas SA and it is subject to each transport/courier company’s way of working.

ATTENTION: The delivery time of the order is 2-7 working days (excluding Saturday, Sunday and holidays). Note that during holiday season, eg. Christmas, delivery times can delay due to transport company overload.

Delivery time starts from the next working day from the date of payment of the order.

9. Return - Product Replacement - Order Cancellation
The products supplied by the online shop flipperz.eu of Relkon Hellas SA, do not have a return policy, unless the product arrives damaged due to our fault or we have made a mistake in your order - in which case you may request their replacement within 48 hours after the product(s) have been delivered to you.

1) With proven fault of Relkon Hellas SA, that wrong products were sold to you or

2) Products of poor and defective quality (in order to determine the poor and defective quality of the products and to proceed to replacement of the products, the customer is obliged to send us photos in digital format at eshop@relkon.gr)

Also, we do not accept the return of products that have been modified / washed / used and that are not returned in their standard packaging along with all purchase documents. Transport costs and other additional services are non-refundable.

Relkon Hellas SA. is not responsible towards the users, for any damages that may arise from the execution or non-execution of their order once the products of the order have been delivered to the transportation company, for delivery to the user. If such an issue may arise, please contact us in order to indicate to you the contact details of the transportation company. In this case, we will assist you dealing with the courier-transport company to the best of our ability. Upon receipt of the products the customer has the obligation to check the product.

In case of defective products that need to be returned, they must be returned to our headquarters in the same way, even in case of a defective product (the transportation fees are covered by the customer, unless we are liable for the damaged product or unless, depending on the refund policy of the transport company, the client declares the damage to the courier or transport company employee upon receipt of the product).

In any case and for all the above cases the maximum return period for replacement cannot be extended beyond seven (7) calendar days from the date of receipt. In addition, for all the above cases the product to be replaced must be accompanied by the original proof of purchase - receipt. For all the above cases the products to be replaced must be in the condition that they were received by the customer, completely unused (as new) and without any damage and their packaging must be the one that normally accompanies the product in excellent condition, along with all the documents that accompanied the product (eg Delivery note, Invoice, etc.).

In any case, at Relkon Hellas SA we'll do our best to assist you, so you are happy with our products and service.

Before each damaged product return you need to contact us at eshop@relkon.gr via e-mail.

In any case, the return and replacement of a product is possible under the following conditions:

- You have to contact us the same or the next working day

- The product has not been used

- The product is accompanied by all the necessary documents, proving the transaction (eg Delivery note, Invoice, etc.)

- In case we sent you wrong item, we send you the right one and we undertake the transportation cost of the wrong product.

In case the goods have not been sent within 7 days (date of transport company receipt) then Relkon Hellas SA may not accept any return and replacement.

Products that has been sold with an extra gift should be returned with the extra gift too.

In case of repeated returns or in case Relkon Hellas SA in its sole discretion, considers that the consumer abuses the right of damaged item return or acts in bad faith is entitled to refuse the return of the product even if the above terms and conditions are satisfied.

In case the customer refuses to receive the parcel/s, no refund is issued on our part. In any case the customer covers the transportation cost. Prerequisite is to have preceded by telephone/email communication with us.

In the above cases of products to be returned that you purchased from our online store, you must notify us immediately in writing by e-mail, with subject "Order Return Application" stating date / document number / name / surname of purchase and address within the above deadline.

In order to avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the goods and their packaging intact, in order to identify any obvious defects (such as broken goods, etc.). In case you find a defect you should contact our online store immediately after the delivery, within the same day by email.

Cookie Policy

What are cookies?

Cookies are pieces of information in the form of very small text, stored in the browser you use on your PC on your Smartphone & tablet (Chrome, Mozilla Firefox etc), helping the most efficient operation of our site. Cookies do not in any way cause harm to users’ computers or to the files stored on them. The information stored in cookies is used for identification & optimization purposes.

Why we use cookies:

Relkon Hellas S.A. uses cookies to improve the operation of https://flipperz.eu/ your proper browsing, your easy connection and your smooth movement on its individual pages. At the same time, cookies allow us to present you advertising & educational content related to your interests and needs.

Also, cookies help us to analyze the way visitors use our website, how they browse and where they have difficulty. In this way we can constantly optimize the operation of the e-shop and deal with any problems that may arise.

All information collected by these cookies is used only to improve your shopping experience, structure and content of https://flipperz.eu/

Types of Cookies that we use:

1) Necessary Cookies
They allow the execution of basic functions of the site, such as adding products to the cart, electronic payment and storing products in the wish-list. Without these absolutely necessary Cookies, the smooth operation of the e-shop is immediately affected, but your personal browsing experience is also degraded, since basic e-commerce functions are under-functioning.

2) Functionality Cookies
These cookies “memorize” your preferences when you browse our site, so we can recommend the right products based on your needs. With these cookies you enjoy a personalized version of ginigroup.com so you can find what you are looking for much easier.

3) Statistics Cookies
Statistical cookies or analytics cookies are a subset of functionality cookies and enable us to evaluate the effectiveness of the various functions of our site in order to continuously improve the experience we offer you.

4) Promotion Cookies
Promotion cookies are used to “serve” ads more relevant to you and your interests. They are also used to send targeted advertising aimed at reducing bulk, unwanted and pointless advertising messages.

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